At Luna Ticketing, we take pride in offering a secure, efficient, and enjoyable ticketing platform for all your event needs. Contact us with any questions or concerns, and we’ll be delighted to assist you. Your satisfaction is our top priority, and we look forward to making your event experiences truly magical.
Our customer support team is available to assist you with any inquiries or issues you may have. We’re here to help you with ticket purchases, account management, and more.
Before contacting us, please check out our comprehensive FAQ section below to see if your question has already been answered. You may find useful information about account management, ticket purchasing, refunds, and more.
1. Check Your Email:
2. Visit Your Luna Ticketing Account:
3. Contact Luna Ticketing Support:
All tickets purchased through Luna Ticketing are virtual and will be sent to the email address associated with your Luna Ticketing account. You can also find your tickets stored in your Luna Ticketing account for easy access.
All purchases are final sale and cannot be exchanged for tickets for another event. Read our full refund/exchange policy here.
Luna Ticketing handles support for ticket-related issues. For questions about event logistics, such as venue details, event schedules, or specific requirements, please contact the event producer directly. You can usually find their contact information on the event’s website or within the event description.
If you haven’t received your ticket, first check your spam or junk email folder. If it’s not there, log in to your Luna Ticketing account to see if the ticket is stored there. If you’re still having trouble, contact our support team, and we’ll be happy to assist.
Luna Ticketing allows ticket transfers and resales, but specific rules depend on the event producer’s policies. Check the event’s terms and conditions for guidance on reselling or transferring tickets. If it’s allowed, you can typically transfer the ticket by contacting Luna Ticketing Support.
Some events allow name changes on tickets, while others do not. This depends on the event producer’s policy. If you need to change the name on your ticket, please contact the event producer to find out if it’s possible and what the process is.
Our estimated response time for a customer support representative to reply is 24 business hours, or sooner.
Our customer support team is available Monday – Friday, 9 a.m. to 5 p.m. EST
Stay ahead of the curve with our latest blog posts. Dive into the world of event planning, get expert tips, and explore behind-the-scenes stories from the industry. Whether you’re a first-time organizer or a seasoned pro, there’s something here for everyone. Keep your finger on the pulse of all things events with Luna Ticketing!
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