At Luna Ticketing, we take pride in offering a secure, efficient, and enjoyable ticketing platform for all your event needs. Contact us with any questions or concerns, and we’ll be delighted to assist you. Your satisfaction is our top priority, and we look forward to making your event experiences truly magical.
Our customer support team is available to assist you with any inquiries or issues you may have. We’re here to help you with ticket purchases, event information, account management, and more.
Before contacting us, please check our comprehensive FAQ section below to see if your question has already been answered. You may find useful information about account management, ticket purchasing, refunds, and more.
1. Check Your Email:
2. Visit Your Luna Ticketing Account:
3. Contact Luna Ticketing Support:
All tickets purchased through Luna Ticketing are virtual and will be sent to the email address associated with your Luna Ticketing account. You can also find your tickets stored in your Luna Ticketing account for easy access.
All purchases are final sale and cannot be exchanged for tickets for another event. Read our full refund/exchange policy here.
Luna Ticketing handles support for ticket-related issues. For questions about event logistics, such as venue details, event schedules, or specific requirements, please contact the event producer directly. You can usually find their contact information on the event’s website or within the event description.
If you haven’t received your ticket, first check your spam or junk email folder. If it’s not there, log in to your Luna Ticketing account to see if the ticket is stored there. If you’re still having trouble, contact our support team, and we’ll be happy to assist.
Luna Ticketing allows ticket transfers and resales, but specific rules depend on the event producer’s policies. Check the event’s terms and conditions for guidance on reselling or transferring tickets. If it’s allowed, you can typically transfer the ticket by contacting Luna Ticketing Support.
Some events allow name changes on tickets, while others do not. This depends on the event producer’s policy. If you need to change the name on your ticket, please contact the event producer to find out if it’s possible and what the process is.
Luna Ticketing allows event producers to offer various types of tickets, including general admission, VIP, early bird, group tickets, and more. You can also customize the ticket types and set different prices and availability for each category.
Luna Ticketing provides a dashboard where you can manage your events, monitor ticket sales in real-time, track event performance, and access sales reports. The dashboard also offers insights into customer demographics, ticket sales trends, and other metrics to help you make informed decisions.
Yes, you can create discount codes or promotional offers for your event. To do this, go to the “Promotions” section in your account and set up the parameters for the discounts, such as percentage off, fixed discount, or buy-one-get-one-free. You can then share these codes with your audience to boost ticket sales.
Yes, you can edit event details after publication, but some changes may require approval from Luna Ticketing. Minor changes, like updating the event description, time, or venue information, can be done directly from your account. For significant changes, such as rescheduling or changing ticket types, contact our support team for assistance.
If you need to cancel or postpone an event, inform Luna Ticketing as soon as possible. We’ll work with you to notify ticket holders and manage any refunds or rescheduling processes. The exact procedures depend on your event’s terms and conditions, so be sure to communicate with our support team for guidance.
Luna Ticketing provides several marketing tools to help you promote your event. You can create promotional emails to send to your ticket buyers, set up discount codes for targeted marketing campaigns, and use analytics to track the effectiveness of your marketing efforts. Additionally, Luna Ticketing integrates with social media platforms, allowing you to share event details and ticket links directly from your dashboard.
Luna Ticketing uses advanced security features to ensure the authenticity of tickets. This includes unique QR codes, encryption, and anti-counterfeit measures to prevent ticket fraud. You can verify tickets at your event by scanning the QR codes with our mobile app, ensuring that only valid ticket holders gain entry. If you have concerns about ticket security, contact our support team for additional guidance and best practices.
Our estimated response time for a support representative to reply is 24 business hours, or sooner.
Our support team is available Monday – Friday, 9 a.m. to 5 p.m. EST
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🚨🛠️ Scheduled Maintenance Notice:
Luna Ticketing will be offline for scheduled updates on November 21, 2024, from 8 PM to 3 AM EST. During this time, ticket purchases and support requests will be unavailable. Thank you for your patience as we work to improve your experience! Please follow our social media pages for live updates.