By purchasing a ticket through Luna Ticketing, you agree to the following refund, exchange, and cancellation terms:
1. All Sales Are Final
All sales are final, including if the event is suspended, rescheduled, moved, or canceled, unless otherwise expressly approved by both Luna Ticketing and the Event Producer. No automatic right of refund or exchange is provided unless clearly stated.
2. Exchanges and Resales
Ticket holders may exchange or resell tickets with approval granted by both Luna Ticketing and the Event Producer. Unauthorized resale or transfer may result in ticket cancellation without refund.
3. Refunds for Canceled Events
If an event is canceled and a refund is approved by both Luna Ticketing and the Event Producer, you will receive a refund of the ticket’s face value or discounted price paid, excluding all Platform Service Fees.
Definition of Cancelled: An event is considered “cancelled” when the event producer “cancels” a scheduled event occurrence, doesn’t set a new event date, and has no intent to set a new event date in the future.
Note: The Platform Service Fee and other service fees are non-refundable under any circumstances and regardless of the event’s status or refund approval.
4. Refund Limitations
5. No Liability for Related Expenses
Luna Ticketing is not responsible for any costs incurred due to event changes, including but not limited to travel, accommodation, or ticket costs, whether or not a refund is granted.
6. Chargeback Prohibition and Consequences
By purchasing tickets through Luna Ticketing, you agree not to initiate a card chargeback or payment dispute in an attempt to evade, avoid, or circumvent the refund, cancellation, or exchange restrictions set forth in this Policy or those of the applicable Event Producer.
You further agree not to falsely report a transaction as fraudulent, unauthorized, or undelivered when such claims are made in bad faith or without legitimate cause.
If a chargeback or payment dispute is initiated in violation of this Policy, Luna Ticketing reserves the right, in its sole discretion, to:
Cancel any tickets associated with the disputed transaction without refund;
Revoke, suspend, or restrict access to any and all tickets in your Luna Ticketing account, regardless of whether they were part of the disputed transaction;
Refuse to honor pending or future purchases made using the same payment method, email address, billing information, or customer account;
Permanently or temporarily ban any individual associated with the disputed transaction from accessing or using the Luna Ticketing platform.
Note: This clause is intended to prevent fraudulent or abusive chargebacks and protect the integrity of the platform for all users. If you believe a chargeback was filed in error, please contact Luna Ticketing Support immediately.
7. Ticket Pricing or Availability Errors
In the event of a ticketing error (e.g., incorrect pricing, early release, or unauthorized sale), Luna Ticketing reserves the right to cancel the affected ticket(s) and refund the amount paid. This applies regardless of whether the issue was due to human error, system malfunction, or other causes.
Luna Ticketing is not obligated to honor erroneous prices or ticket availability if tickets were listed or sold as a result of a technical malfunction, typographical mistake, or human error. We reserve the right to correct any such errors and cancel affected orders without further liability.
8. Event Producer Policies
Individual Event Producers may set their own refund, exchange, cancellation, or resale policies. These additional terms, if any, can be found on the respective Event Producer’s profile on Luna Ticketing. In the event of a conflict between the Event Producer’s terms and this policy, the more restrictive policy shall apply unless otherwise stated.
9. Submission of Requests
All refund and exchange requests must be submitted through a formal Luna Ticketing Support Request via our Support Page. Requests submitted outside of this process (including via email, social media, or direct contact with the Event Producer) may not be acknowledged or processed. Once an order is placed it may not be cancelled. Any cancellation requests will be denied.
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